Privacy Policy

Last Updated: [Insert Date]

Welcome to FurniHaven Shop (“we”, “our”, or “us”). We are committed to protecting your privacy while you shop for quality furniture for your home and garden. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.furnihavenup.com.

Please read this policy carefully. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our furniture shopping services:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant gateways), PayPal email
• Account Information: If you create an account, we store your login credentials and preferences
• Communication Data: Records of customer service interactions, product inquiries

Non-Personal Information

• Browsing Data: Pages visited, time spent on site, referring website
• Device Information: IP address, browser type, operating system
• Purchase History: Items viewed, added to cart, or purchased (without personal identifiers)

2. How We Use Your Information

We use the collected data to enhance your furniture shopping experience:

• Process and fulfill your orders for bedroom sets, garden furniture, and other products
• Provide customer support regarding purchases and deliveries
• Improve our website functionality and product offerings
• Send transactional emails (order confirmations, shipping updates)
• With consent, send marketing communications about new furniture collections or promotions
• Prevent fraudulent transactions and enhance payment security
• Analyze browsing patterns to personalize product recommendations
• Comply with legal obligations related to furniture sales

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: Trusted third parties who assist with payment processing (Visa, MasterCard, PayPal), shipping carriers, and IT services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data security is as important to us as the quality of our furniture:

• All payment transactions are encrypted using 256-bit SSL technology
• We are PCI-DSS compliant for credit card processing
• Personal data is stored on secure servers with limited access
• We retain your information only as long as necessary for order processing, legal compliance, or with your consent

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us understand how customers interact with our furniture collections
• Marketing Cookies: Used with consent to show relevant furniture ads on other platforms

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our furniture services are not directed to individuals under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us