At FurniHaven Shop, we take pride in offering high-quality furniture for your home and garden. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, our straightforward returns and exchanges policy makes it easy to find a solution.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • You must provide proof of purchase (order number or receipt)
  • The item must not be part of our non-returnable products (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Mattresses and bedding items (due to hygiene regulations)
  • Custom-made or personalized furniture pieces
  • Items marked as “final sale” in product descriptions

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use our template below for faster processing.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your item securely in its original packaging with all included parts and accessories.
  4. Ship the item back using a trackable shipping service to our warehouse address (provided with your RMA approval).
  5. Receive your refund or exchange – Once we receive and inspect your return, we’ll process your request within 5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FurniHaven Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Product SKU: [If available]
Reason for Return/Exchange: [Please specify]

Please advise on the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, we’ll ship the replacement item once we receive your return. Shipping costs for the new item will follow our standard shipping policy (free for orders over $50).

Refund Processing

Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank’s processing time
  • PayPal: Typically processed within 24 hours

Please note that shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Postal Address: FurniHaven Shop, 10 Broad St, Nottingham, GB NG7B 3ZX

We appreciate your trust in FurniHaven Shop for your home and garden furniture needs.