Shipping & Returns

At FurniHaven Shop, we’re committed to making your furniture shopping experience seamless from delivery to aftercare. Our comprehensive shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

Note: Delivery times may vary slightly for international orders outside Europe. We cannot deliver to certain remote areas in Asia and other regions.

Shipping Destinations

We ship worldwide, excluding some Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.

Returns & Exchanges Policy

We want you to be completely satisfied with your FurniHaven purchase. If you’re not happy with your item, our straightforward returns process makes it easy to find a solution.

Eligibility for Returns

You may return most items within 15 days of receiving your order. To qualify for a return:

• Item must be in original condition – unused, unassembled, with all packaging and tags
• Proof of purchase (order number/receipt) must be provided
• Item must not be part of our non-returnable products (listed below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Mattresses and bedding items (hygiene regulations)
• Custom-made or personalized furniture pieces
• Items marked “final sale” in product descriptions

How to Return an Item

Follow these simple steps to process your return or exchange:

1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use our template below for faster processing.
2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
3. Package your item securely in its original packaging with all included parts and accessories.
4. Ship the item back using a trackable shipping service to our warehouse address (provided with your RMA approval).
5. Receive your refund or exchange – Once we receive and inspect your return, we’ll process your request within 5 business days.

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, we’ll ship the replacement item once we receive your return. Shipping costs for the new item will follow our standard shipping policy (free for orders over £50).

Refund Processing

Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank’s processing time
• PayPal: Typically processed within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at:

• Email: [email protected]
• Postal Address: FurniHaven Shop, 10 Broad St, Nottingham, GB NG7B 3ZX

Thank you for choosing FurniHaven Shop for your home and garden furniture needs. We appreciate your trust in our products and service.