Last Updated: [Insert Date]

1. Introduction

Welcome to FurniHaven Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.furnihavenup.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Our furniture collections are designed for discerning homeowners who value quality, functionality, and timeless design in their living spaces. We specialise in home and garden furniture with a focus on durability and classic aesthetics.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure all persons who access our website through your internet connection are aware of these terms

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but slight variations in colour or finish may occur due to screen settings. All measurements are approximate.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Mattresses and bedding items
  • Custom-made or personalised furniture
  • Items marked “final sale”

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices if necessary, but this will not affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  2. Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Our checkout system will confirm if we can deliver to your address.

5.3 Delivery Issues

You must inspect delivered items immediately. Report any damage within 48 hours with photographic evidence to [email protected].

6. Returns and Refunds

6.1 Returns Policy

You may return most items within 15 days of receipt if:

  • The item is unused, unassembled, and in original packaging
  • You provide proof of purchase
  • The item isn’t on our non-returnable list

6.2 Return Process

Contact us within 15 days to request a Return Merchandise Authorization (RMA) number. Return shipping costs are your responsibility unless the return results from our error.

6.3 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable except in cases of our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

Our furniture is designed for domestic use. We’re not liable for any commercial use or misuse of our products.

8.2 Website Use

We’re not liable for:

  • Temporary website unavailability
  • Any loss or damage from using our website
  • Third-party content linked from our site

8.3 Maximum Liability

Our total liability for any claim related to these terms or your purchases shall not exceed the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect and use your personal information.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions:

FurniHaven Shop
10 Broad St, Nottingham, GB NG7B 3ZX
Email: [email protected]