FAQ

We specialise in high-quality home and garden furniture, offering everything from complete bedroom sets and dining room furniture to garden buildings and outdoor heating solutions. Our product range includes bathroom furniture, bookcases, chairs, chests of drawers, and stylish home accessories.

Our furniture collection features contemporary designs with timeless appeal, focusing on both functionality and style. We offer pieces that blend seamlessly with various interior design schemes, from modern minimalist to classic traditional.

Yes! We’re particularly proud of our coordinated bedroom furniture sets and dining room collections that take the guesswork out of furnishing your home. These sets are designed to work harmoniously together while offering excellent value.

Absolutely. Our garden furniture range is specially treated to withstand typical British weather conditions. We use high-quality materials that are durable and designed for outdoor use, though we do recommend protective covers for extreme weather or winter storage.

Each product comes with specific care instructions. Generally, we recommend:

• Regular dusting with a soft, dry cloth
• Immediate wiping of spills
• Using coasters under hot or wet items
• Avoiding direct sunlight for prolonged periods
• Following the assembly instructions carefully

You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, visit our homepage and click “Register” in the top navigation. Having an account allows you to track orders, save your preferences, and checkout faster.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

We process orders quickly to ensure fast delivery, so changes may not always be possible. Please contact us immediately if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

We accept all major credit and debit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely, and we never store your full credit card details on our servers.

Currently, we don’t offer in-house financing, but you may be able to use PayPal Credit if available in your country. Check with PayPal for their current offers.

We offer two shipping methods:

1. Standard Shipping (£12.95): Uses premium carriers DHL or FedEx with delivery in 10-15 days after dispatch (1-2 day processing)
2. Free Shipping: For orders over £50, delivered via EMS in 15-25 days after dispatch (1-2 day processing)

We deliver worldwide except to some remote areas in Asia and certain other locations. During checkout, our system will automatically verify if we can deliver to your address.

You’ll receive an email notification with tracking information as soon as your order leaves our warehouse. For standard shipping (DHL/FedEx), you’ll get more detailed tracking updates.

For large items like bedroom sets or garden buildings, we recommend being present to inspect the delivery and ensure proper placement. Smaller items may be left in a safe place at the carrier’s discretion.

We want you to be completely satisfied with your purchase. Our return policy allows:

• 15 days from receipt to initiate a return
• Items must be in original, unused condition with all packaging
• Some large furniture items may require special return arrangements

For full details, please visit our Returns & Exchanges page.

1. Contact our customer service team at [email protected] to initiate the return
2. We’ll provide return instructions and authorization
3. Pack the item securely in its original packaging
4. Ship the item back to us using the provided instructions

Note: Return shipping costs are typically the customer’s responsibility unless the return is due to our error.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Yes, we’re happy to facilitate exchanges. Please contact our customer service team, and we’ll guide you through the process. You may need to return the original item and place a new order for the replacement.

Most of our furniture requires some assembly to ensure safe shipping. Each product listing indicates the assembly requirements, and all necessary hardware and instructions are included.

Contact our customer service team with your order number and details about the missing parts or assembly difficulty. We’ll send replacement parts or provide additional guidance to help you complete the assembly.

Currently, we don’t offer in-home assembly services. We recommend checking with local handyman services if you need professional assembly help.